Customer Success Roundup for the 17th May 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Over on Chatbot News Daily, Megan Dennis outlines
  • “6 Ways to Increase Customer Retention Through Chatbots“.
• Customer Experience expert Shep Hyken guides us in
  • “How to Earn a Perfect Customer Satisfaction Score“.
• Heart of the Customer Founder Jim Tincher believes customer journey mapping should be focused on addressing something specific. He discusses in
  • “Customer Journey Mapping: How to Identify the Right Problem or Opportunity to Map“.
• Adam Henshall, COO at Process Street, delves into a common Customer Success challenge in
  • “What Is Churn Rate? How to Calculate Customer Churn“.
• Will Gillingham of IMRG lists and describes
  • “18 Ways to Retain Customers in 2019“.
• Chameleon‘s Benjamin Brandall delivers a practical guide to segmentation in
  • “7 SaaS User Segments, and How to Market to Them In-App“.