Customer Success Roundup for the 17th September 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CleverTap’s Lionel Valdellon details
  • “8 Clever Customer Engagement Examples From Top Brands in 2021“.
• Head of Marketing Automation at CloudApp, Michael Roberts, asks industry thought leaders
  • “How to Set Up a Customer for Success When They Are Transitioning From Sales to Customer Success“.
• BusRight’s CEO, Keith Corso, explains the benefits of CS in
  • “Customer Success, The Gift That Keeps On Giving“.
• David Jackson, Chief Customer Officer (Interim) at DeepCrawl, discusses
  • “Customer Success Post COVID – What the Future Might Hold“.
• Principal Consultant at Growth Molecules, Sabina M. Pons, looks at
  • “How to Prevent the “C-Word” (Churn) Via Customer Support“.
• VP, Global Services at NS1, Evan Rich explains
  • “How to Mature Your Customer Expansion Strategy“.

UPCOMING EVENTS

1. CSN Cafe Oslo / September 23rd @ 8 AM CEST
   • The theme for this month’s cafe is CS and Product collaboration! Learn More
2. CSLN September Virtual Meetup / September 23rd @ 5 PM PST
   • How to best position your CS team. Learn More
3. Chicago Customer Success — September Meet Up / September 23rd @ 8 AM CDT
   • Best practices and networking with Buildout, a commercial real estate SaaS company. Learn More
4. CSN Breakfast / September 23rd @ 10AM CEST
   • How to lead effectively in your first management role? Learn More
5. Scale Your Digital Customer Success Model / September 28th @ 3 PM EST
   • Your Tier 3 & 4 Customers Matter! Learn More
6. Chief Revenue Officer Summit / September 29th
   • Driving the Revenue Leadership Revolution. Learn More
7. Digital CSN Cafe Manchester / September 30th @ 8.30 AM BST
   • For Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry in the morning virtually over a cuppa. Learn More
8. Customer Marketing Summit / September 30th
   • Harness the power of customer advocates to drive revenue growth. Learn More
9. Customer Success Festival / October 13th & 14th
   • Deliver value. Drive retention. Learn from the best in CS. Learn More