Customer Success Roundup for the 18th December 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Writing for Baremetrics, Brent Barnhart presents 5 tactics to improve your net revenue churn rate in
  • “What Is Net Revenue Churn (and How Does It Impact Your Business)?“.
• Over on the Nicereply blog, Sarah Chambers covers actioning bad Customer Satisfaction scores at the agent level in
  • “Which Bad CSAT Situations Should Agents Be Held Accountable For?“.
• Zendesk’s Teresa Anania speaks to Shep Hyken about
  • “Helping Customers Recover and Plan for a Successful Future” [Podcast].
• If you are managing a community of your users, Consultant Fab Giovanetti has some tips for you in
  • “Want to Boost Retention? 3 Powerful Lessons From Community Building“.
• Amanda Greenwood of Process Street looks at how to
  • “Find the Best Customer Success Software & Grow Lifetime Customers“.
• Sixteen Ventures’ Lincoln Murphy lays out a step-by-step approach for effective customer onboarding in
  • “Customer Onboarding: How to Design and Implement an Effective Onboarding Process“.