Customer Success Roundup for the 18th December 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Writing for Baremetrics, Brent Barnhart presents 5 tactics to improve your net revenue churn rate in “What Is Net Revenue Churn (and How Does It Impact Your Business)?“.

Over on the Nicereply blog, Sarah Chambers covers actioning bad Customer Satisfaction scores at the agent level in “Which Bad CSAT Situations Should Agents Be Held Accountable For?“.

Zendesk’s Teresa Anania speaks to Shep Hyken about “Helping Customers Recover and Plan for a Successful Future” [Podcast].

If you are managing a community of your users, Consultant Fab Giovanetti has some tips for you in “Want to Boost Retention? 3 Powerful Lessons From Community Building“.

Amanda Greenwood of Process Street looks at how to “Find the Best Customer Success Software & Grow Lifetime Customers“.

Sixteen Ventures’ Lincoln Murphy lays out a step-by-step approach for effective customer onboarding in “Customer Onboarding: How to Design and Implement an Effective Onboarding Process“.

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