Issue 307

Customer Success Roundup for the 18th February 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


There are over 30 dedicated Customer Success solutions on the market. The vast majority do not share full and transparent pricing on their websites. Here is a list of the 5 CS vendors that share these details openly — “Looking for Customer Success Software? Here Are 5 Vendors Who Publish Their Pricing Online.“.

We all love automated playbooks but there are times when you may need to customise a playbook for a particular customer … well now, in Akita, you can, right from the user record. Find out more — “Recent Improvements to Playbooks and Tasks“.



  1. CSN Cafe Manchester / 24th February @ 5 PM GMT
    • We have a special guest joining us: Laura Heritage, Head of Customer Success, EMEA & APAC at Purple! Learn More
  2. Women of Customer Success ASEAN Meet-Up / 24th February @ 10 AM CET
    • Topic: Navigating professional relationships between Customer Success and Sales. Learn More
  3. Customer Success Festival APAC: Reloaded / 23rd-24th March
    • 20+ hours’ worth of action-led presentations. Learn More
  4. The Customer Conference — Israel / 29th March
    • In-person event fully dedicated to the international and Israeli Customer Success scene. Learn More

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