Issue 326

Customer Success Roundup for the 18th February 2022

Feb. 18th, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


There are over 30 dedicated Customer Success solutions on the market. The vast majority do not share full and transparent pricing on their websites. Here is a list of the 5 CS vendors that share these details openly — “Looking for Customer Success Software? Here Are 5 Vendors Who Publish Their Pricing Online.“.

We all love automated playbooks but there are times when you may need to customise a playbook for a particular customer … well now, in Akita, you can, right from the user record. Find out more — “Recent Improvements to Playbooks and Tasks“.


Enterprise CSM at Mindtickle, Chris Jones shares — “3 Keys to Breaking into Customer Success“.

On the Value Builders podcast, Dave Duke talks to David Moskowitz, Sr. Director – Customer Business Value at MongoDB, about — “Building a Full Lifecycle Value Practice“.

On the HelpScout blog, VP of Customer Success at Venafi, Mercer Smith evaluates — “Customer Success: What It Means, Why It Matters, and More“.

On the Nicereply blog, Sarah Chambers asks (and answers) — “How to Get More Responses to Your NPS Survey“.

Jeff Kushmerek, CEO of JK Consulting Group looks at a perennial problem — “CSM Quick Tips: What to Do With a Ghosted Customer?“.


CSN Cafe Manchester / 24th February @ 5PM GMT
We have a special guest joining us: Laura Heritage, Head of Customer Success, EMEA & APAC at Purple!. Learn More

Women of Customer Success ASEAN Meet-Up / 24th February @ 10AM CET
Topic: Navigating professional relationships between Customer Success and Sales. Learn More

Customer Success Festival APAC: Reloaded / 23rd-24th March
20+ hours’ worth of action-led presentations. Learn More

The Customer Conference — Israel / 29th March
In-person event fully dedicated to the international and Israeli Customer Success scene. Learn More

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