Customer Success Roundup for the 18th October 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• VP of Customer Success at Updater, Chad Horenfeldt, explains
  • “The #1 Tip for Selecting the Right Customer Success Software“.
• Sales Hacker‘s Colin Campbell details
  • “The 5-Step Formula for a Reliable Sales-To-Service Handoff Process“.
• Entrepreneur and Marketer Sujan Patel lists
  • “The Top 9 Customer Success Trends Going Into 2020“.
• Patrick Campbell, CEO at ProfitWell, goes deep into the numbers in
  • “What Is a Good Churn Rate & Average Churn Rates by Industry “.
• Sara Staffaroni of GetFeedback outlines
  • “The Top 4 Customer Experience Challenges and How to Overcome Them“.
• CustomerThink CEO Bob Thompson outlines his thinking on CS in
  • “Customer Success — A Unifying Mission for CRM and CXM“.