Customer Success Roundup for the 18th September 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Writing for the Nicereply blog, Sandra Manson reveals
  • “8 Customer Success Myths That Need Busting“.
• ChartMogul’s Ilia Markov shares
  • “The Monthly Recurring Revenue Guide for 2021“.
• Over on the Vero blog, Stephanie Knapp details
  • “How to Use Anniversary Emails to Boost Engagement“.
• ‘Nuffsaid CEO, Chris Hicken describes
  • “The Four Points of Friction Between Sales and Success“.
• The team at Mixpanel has released an in-depth ebook
  • “The Guide to Product Analytics“.
• GrowthMolecules’ Emilia D’Anzica discusses in the video
  • “Customer Success Metrics that Matter“.
• And finally, for our Portuguese-speaking audience — Product Manager at Arquivei, Lucas Balbino looks at how churn happens in
  • “Entendendo como um Churn acontece“.