Customer Success Roundup for the 19th April 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Neil Davey of MyCustomer.com walks us through
  • “What Key Skills Must Customer Success Managers Possess?“.
• Rentently Product Manager Alex Bîtcă provides a detailed answer to the question
  • “What Is the Best Channel for Your NPS Surveys – Email, Text or In-App?“.
• Warren Levitan from Smooch discusses a potentially wasted opportunity to know your customers better in
  • “Conversations with Customers Are an Untapped Data Goldmine for Businesses“.
• In the unlikely event that you have spare time on your hands—and given that Customer Success is largely about manipulating data—SeattleDataGuy lists
  • “[His] 25 Favorite Data Science Courses From Harvard To Udemy“.
• Mitchell Cain, CSM at Ansarada, provides us with some insights from the trenches in
  • “Things I Wish I Knew When I Started Customer Success“.
• If you’re looking for some Customer Success tooling—other than Akita of course!—Benjamin Brandall from Chameleon discusses the
  • “Rise of the Widgets: User Engagement Tools That Live In-Product“.