Customer Success Roundup for the 19th April 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Neil Davey of walks us through “What Key Skills Must Customer Success Managers Possess?“.

Rentently Product Manager Alex Bîtcă provides a detailed answer for the question “What Is the Best Channel for Your NPS Surveys – Email, Text or In-App?“.

Warren Levitan from Smooch discusses a potentially wasted opportunity to know your customers better in “Conversations with Customers Are an Untapped Data Goldmine for Businesses“.

In the unlikely event that you have spare time on your hands—and given that Customer Success is largely about manipulating data—SeattleDataGuy lists “[His] 25 Favorite Data Science Courses From Harvard To Udemy“.

Mitchell Cain, CSM at Ansarada, provides us with some insights from the trenches in “Things I Wish I Knew When I Started Customer Success“.

If you’re looking for some Customer Success tooling—other than Akita of course!—Benjamin Brandall from Chameleon discusses the “Rise of the Widgets: User Engagement Tools That Live In-Product“.

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