Customer Success Roundup for the 19th February 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Global Customer Engagement Manager at Wrike, Artem Gurnov outlines
  • “7 Scenarios New CSMs May Fear and How to Handle Them“.
• Digital CSM at TalentSoft, Élisabeth Courland joins Insided’s Remco de Vries to discuss
  • “The Rise of the Digital CSM — and Why You Need One!” [Video].
• Dave Jackson shares his thoughts on Customer Success with Dave Duke on the latest episode of Revenue Revolutionaries
  • “Big Thinkers Series: Dave Jackson, CEO, TheCustomer.Co” [Podcast].
• Inbound Marketing Specialist at UserGuiding, Selman Gökçe provides you with some
  • “NPS Survey Question Templates and Examples“.
• Chief Customer Officer at CSM Practice, Irit Eizips investigates
  • “Customer Health Score Industry Trends“.
• Marija S. Pilley, CSM at Intelex Technologies, and Anika Zubair, VP of Customer Success at inSided, chat about
  • “Digital Customer Success” [Podcast].