Customer Success Roundup for the 19th July 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• First Round Review interviews Rick Nucci, Co-founder and CEO of Guru, about proving value to customers in
  • “Mastering the Art of the Outcome: How Guru Turned Customer Success into a Company Cornerstone“.
• Over on the CloudApp blog, Jacob Thomas presents
  • “The Definitive Guide to Customer Success Journey Mapping“.
• Jo White of Capsule discusses the challenges behind developing a health scoring system to find at-risk customers in her guide on
  • “How to Measure Customer Health“.
• For even more health scoring tips check out Kristen Hayer‘s latest Customer Success article
  • “Scoring Health and Risk“.
• Hubspot’s Michael Redbord chats with Kaitlin Pettersen, Global Director of Customer Support at Intercom, about
  • “Staying in Touch with Your Customers as You Scale“.
• Data Scientist at Beamery, Matthew W. Noble walks readers through
  • “Building a Data-Driven Customer Success Team“.
• Sales Hacker‘s Sam Jacobs is joined by Kim Rose, VP of Customer Success at Buildium, to discuss
  • “The Framework to Deliver Exceptional Customer Success“.
• Promoting customer obsession in the workplace? Min Young Lee, Experience Specialist at Slack, shares her observations on driving change in an organization in
  • “A Change Calls for Champions“.
• Customer Success Enthusiast Rohit Sharma details where to look when hiring your next CSM in
  • “What Makes a Great Customer Success Manager and How Do You Find One?“.