Customer Success Roundup for the 19th June 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Planio’s Jory MacKay looks at
  • “Customer Offboarding: 5 Powerful Ways to Turn Customer Churn Into Opportunities to Learn“.
• Todd Eby, CEO at SuccessHACKER, dives into
  • “Crisis Communication During COVID: Tips for Customer Success Managers“.
• The Product Led Institute’s Ramli John discusses
  • “How Deputy Onboards New User | User Onboarding Teardown” [Video].
• Built In’s Hal Koss explores
  • “A Day in the Life of 3 Customer Success Managers“.
• Jason Lemkin of SaaStr re-evaluates a key Customer Success metric in
  • “CLTV: Important. But Not the North Star Metric It Used to Be“.
• NS1’s Evan Rich looks at how Customer Success professionals can make an impact as our economies return to some normality in
  • “What’s Your Reopening Plan?“.