Customer Success Roundup for the 19th March 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CX lead at Cutback Coach, Cairo Amani explains
  • “How to Break Into Customer Success“.
• Managing Director at Productled, Ramli John presents
  • “Common User Onboarding Myths Busted” [Video].
• VP of Customer Success at Venafi, Mercer Smith-Looper delivers
  • “A Comprehensive Guide to Customer Satisfaction Score“.
• The team at SuccessCOACHING compiles
  • “The Customer Success Jobs Report for March 2021“.
• Josh Bean, Senior Director of Product Marketing at Zendesk, investigates
  • “Upselling and Cross-Selling: Understanding the Concepts and Building a Strategy“.
• The team at Propheto goes deep with
  • “Demystifying Data Science: A Case Study on Customer Churn“.