Customer Success Roundup for the 19th November 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• VP, Principal Analyst at Forrester, Maxie Schmidt introduces the newest Customer Success Metric: ‘Earned Growth’
  • “Earned Growth: A Boon Even For Companies That Cannot Implement The Metric“.
• Product Marketing Manager at Nicereply, Simona Benetinová, asks (and answers) whether you should build OR buy a solution for capturing CSAT
  • “Pros and Cons of Using the Built-in Front CSAT Solution“.
• Colin Shaw, Founder & CEO of Beyond Philosophy, answers the question
  • “Is it ever OK to lie to your customers?“.
• Atlassian’s Asim Zaidi explores
  • “Customer Success Onboarding at Scale“.
• The TSIA’s John Ragsdale details some
  • “Key Adoption Metrics for Customer Success and Product-Led Growth“.

UPCOMING EVENTS

• CSN Cafe Lyon / November 23rd @ 8 AM CET
  • A central hub where people can share ideas and industry insights. Learn More
• Digital CSN Cafe – Ireland / November 26th @ 9 AM IST
  • This month we are going to discuss the interesting topic of Customer Success Tools and Tooling. Learn More
• CSN Breakfast / November 30th @ 10 AM CET
  • How to avoid leadership red flags when facing organisation changes? Learn More
• PLG Disrupt / December 1st & 2nd
  • Product Led Growth Summit and Career Networking Event. Learn More
• The Practical CSM Framework / December 7th @ 4 PM BST
  • Phase 7: Engagament Evaluation. Learn More