Customer Success Roundup for the 19th October 2018

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• If you missed out on SaaStock this week, fear not! Akita’s own Sandra Pender has compiled her
  • “5 Customer Success Takeaways from SaaStock 2018“.
• Ashley Minogue of Openview Venture Partners interviews VP of Customer Success at Typeform David Apple, discussing
  • “How Typeform Leveraged Customer Success to Scale to over 3M Users“.
• Katie Sweet of Evergage urges companies to stop sending irrelevant, ill-timed emails and lists her four tips for a more tailored approach in
  • “How Personalized Emails Improve Customer Success and Loyalty“.
• Tim from Retently gives an in-depth response to the question
  • “Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?“.
• Jenny Traster of LyntonWeb discusses a variety of ways you can improve customer engagement in
  • “The Importance of Engagement in Customer Success“.
• Partner at Madrona Sudip Chakrabarti shares some takeaways from a recent Customer Success breakout session at their annual CEO summit in
  • “Customer Success — the Dos and Don’ts“.