Customer Success Roundup for the 1st April 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Director of Customer Success at Hotjar, Coleen Bachi, shares her learnings in
  • “Customer Success at a Product-Led SAAS Company: How Did We Start?“.
• The Akita team share some groundbreaking news with
  • “New DNA Sampling Technology to Improve SaaS Customer Retention“.
• Groove’s Head of Customer Success, Lisa Foster, explains
  • “How to Meet & Exceed Customer Expectations“.
• Scott Salkin from Gainsight looks at how to get started with a CS program in
  • “Smarter, Not Harder: Launching Customer Success from Scratch“.
• Enterprise Customer Success Manager at Lob, Gözde Görce, lists
  • “4 Tips for Customer Success Managers for Effective Cross-Functional Work“.

UPCOMING EVENTS

1. Customer Success Café Lyon — en ligne / 12th April @ 12.30 PM CEST
   • Pour que les Customer Success Managers de tous les niveaux se rencontrent, discutent des défis et partagent les meilleures pratiques de l’industrie. Learn More
2. SaaS Metrics Summit / 27th April
   • Make smart decisions with data-driven strategies to drive success. Learn More
3. CSN Cafe Cambridge / 18th May @ 5.30 BST
   • Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More