Customer Success Roundup for the 1st February 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• HubSpot Co-founder, Dharmesh Shah discusses the pitfalls of incentivizing your Customer Success team on revenue retention in “Don’t Block the Exit” Note: this is part of HubSpot’s The Customer Code series.
• Craig Stoss, Client Support Manager at Bonfire, takes some time out from diaper duty to explain “What Becoming a New Father Taught [Him] About Customer Experience“.
• CEO of Skilljar, Sandi Lin covers how to combat churn in her Entrepreneur post, “Signs a Customer Is About to Leave — and How to Prevent It“.
• Over on the Openview blog, Customer Success Strategist and guest writer Kia Puhm has some advice for CSMs — “Don’t Be Friends with Your Customers“.
• Harry Stebbings interviews Amanda Kleha, Chief Customer Officer at Figma, on this week’s SaaStr Podcast. Topics include optimizing time to value and how to identify passionate candidates during the interview process.
• The folks over at Slack know that to run a customer-obsessed business you first need to make sure your employees are taken care of — “Cheers to Your Organizational Health“.
• Attending SaaStr Annual 2019? Gainsight presents “The Customer-Focused Professional’s Guide to SaaStr“.
• The team at Feedier published the results of a recent survey conducted on 120 professionals to determine how mature they think Customer Success is at their organization — “The Results Of Our Customer Success Survey 2019“.