Customer Success Roundup for the 1st May 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Thomas Bass reflects on his time so far as SaaSOptics‘ Customer Success Manager in
  • “Building a Plane While Flying: Lessons Learned 1 Year Into Building a CSM Department“.
• Lane’s Cairo Amani outlines
  • “3 Ways Founders Can Shine as the First Customer Success Managers“.
• Sarah Olsen from Zendesk looks at
  • “Customer Retention: How to Keep Customers Happy and Reduce Churn“.
• Paradigm Strategy’s Sebastian Cabrera describes
  • “3 Customer Success Tactics to Prepare for Your First Client Call“.
• Baremetrics’ Dominique Jackson dives deep into
  • “How to Use Cohort Analysis to Reduce Churn & Improve Retention“.
• Chameleon‘s Benjamin Brandall demonstrates how to minimize product cancellations (with real-world examples) in
  • “How to Reduce Customer Churn: SaaS Crisis Survival Guide“.
• Amin Akbarpour from Persado advises on
  • “Supporting Clients in Difficult Times“.
• On the Nicereply blog, Mercer Smith-Looper advocates
  • “Using Customer Effort Insights to Build Experiences People Love“.