Customer Success Roundup for the 1st October 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Getuplift Founder, Talia Wolf, outlines
  • “3 Proven Customer Retention Strategies That Drastically Increase Sales“.
• Colleen St. John, Director of Client Services at Littera Education, delivers the second in a series of Customer Success related articles with
  • “Starting Up: Part 2 Onboarding and Implementation“.
• Akita Co-founder, Barry Devon asks (and answers)
  • “As a Startup: How Quickly Can You Implement a Customer Success Platform?“.
• PayPro Global’s Hanna Barabakh lists (and expands on)
  • “16 Actionable Metrics for Measuring Customer Success in SaaS“.
• Lionel Valdellon of CleverTap looks at
  • “14 Customer Retention Lessons From Experts“.

UPCOMING EVENTS

1. CS4REV / October 5th @ 11 AM EST
   • Onboarding Matters Roundtable Hosted by Donna Weber. Learn More
2. CSN Cafe Ireland / October 8th @ 10 AM CEST
   • This month we are going to discuss building Customer’s Healthscore framework. Learn More
3. Customer Success Festival / October 13th & 14th
   • Deliver value. Drive retention. Learn from the best in CS. Learn More
4. CSN Cafe Lyon / October 13th @ 1830 – 2100 CEST
   • A hub for people to share ideas and industry insights. Learn More
5. Basic Skills for Customer Success Managers / October 19th @ 11 AM ET
   • Time Management. Learn More