Customer Success Roundup for the 20th March 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Yotpo’s Kate Bould provides some tips on
  • “How to Engage Your Customers in the Time of COVID-19“.
• On The Success League’s blog, Chad Horenfeldt of Kustomer shares
  • “How to Apply an MVP Mindset to Customer Success“.
• Wrike’s Artem Gurnov outlines the
  • “Key Challenges of Managing a Team of CSMs“.
• Mary Clare Novak from G2 dives into
  • “Churn Rate: You Win Some, You Lose Some“.
• Process Street’s Amanda Greenwood covers
  • “Review Management: How to Win Business and Influence Customers“.
• Eric Keating, VP of Marketing at Appcues, explains why
  • “Expansion Revenue and User Retention Are the Keys to Long-Term App Success“.