Customer Success Roundup for the 20th November 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Ross Fulton of Customer Success consulting firm Valuize delivers
  • “An Executive’s Guide To Evaluating And Selecting The Right Customer Success Technology “.
• Over on the Help Scout blog, Kiera Abbamonte lists
  • “10 Techniques for Collecting Voice of the Customer Data “.
• Zendesk’s CIO and SVP of Operations Colleen Berube explains
  • “Why the Employee Experience Is the Customer Experience“.
• Zuora’s Carl Gold shares the first part of his e-book
  • “Forecasting Churn Risk with Machine Learning, Part 1“.
• Battery Ventures’ Dharmesh Thakker looks at
  • “Why Customer Success Is More Critical Than Ever At Cloud-Native Companies“.
• Jen Spencer of SmartBug asks (and answers)
  • “What’s the Ideal Background of a Chief Revenue Officer?“.