Customer Success Roundup for the 20th September 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• It may sound counter-intuitive, but BigData Republic‘s Gerben Oostra suggests
  • “For Effective Treatment of Churn, Don’t Predict Churn“.
• Customer Success consultant Brooke Goodbary investigates
  • “Customer Success Without Recurring Revenue“.
• Aggelos Mouzakitis, CEO of Growth Sandwich, explains,
  • “How SaaS Businesses Can Optimize for Product Qualified Leads in 4 Steps“.
• Is it that time already?? Ecommerce specialist Armando Roggio thinks so and lists
  • “6 Customer Retention Ideas for the Holidays“.
• SaaStr’s Jason Lemkin advises us on
  • “What To Do When a Customer Doesn’t Pay? Let it Go and Move On.“.
• Sara Staffaroni from GetFeedback discusses
  • “Why an Effortless Experience Isn’t Enough for Customer Loyalty“.