Customer Success Roundup for the 21st August 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Drift’s Mark Kilens describes
  • “5 Ways to Create More Conversational Email Nurture Campaigns“.
• Sixteen Ventures’s Lincoln Murphy looks at
  • “Customer Onboarding: How to Design and Implement an Effective Onboarding Process“.
• SaaStr’s Amelia Ibarra shares their recent podcast
  • “The Future of the Customer” featuring Algolia CEO, Bernadette Nixon, New Relic CCO Jay Snyder, and Nick Mehta, Gainsight CEO.
• Glofox’s Anthony Kelly is featured on Zendesk’s ‘Sit Down Start Up’ Podcast discussing
  • “The Rise of the Chief Customer Officer“.
• BuiltIn’s Alton Zenon III explains
  • “Why Your CS Team Needs to Be Data-Driven“.