Customer Success Roundup for the 21st December 2018

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• VP of Customer Success for Medrio, Lauren Costella shares some advice she received from her boss while planning for 2019 in
  • “Sitting on My Hands – the Real Job of a Vice President of Customer Success“.
• Slack’s VP of Customer Success, Christina Kosmowski shares digital transformation tips she’s picked up while helping teams to adopt Slack into their workflow in
  • “The Most Effective Change Management Process Puts People First“.
• Tom Newton of Intercom does a deep dive on
  • “How to Use Email Marketing to Connect with Your Users“.
• Email and Digital Strategist Val Geisler examines best-in-class SaaS messaging to explain inclusivity in onboarding
  • “Building Inclusivity: How to Create More Inclusive User Onboarding“.
• Here to help you put together your next customer survey is Zendesk with their
  • “5 Questions to Ask Customers to Improve Your Customer Support“.
• Paige Musto of UserTesting interviews 9 top industry experts and asks them
  • “What Is Customer Empathy?“.
• Forbes contributor Henry DeVries urges readers to
  • “Focus on Customer Success like Disney, Not like MoviePass“.
• Sara Staffaroni of GetFeedback details three customer survey tips in
  • “We’re Revealing Our Secret Recipe for Creating the Perfect Customer Survey“.
• The team at OpenView Venture Partners identifies Customer Success in Startups as one of
  • “The Saas Trends You Need to Know for 2019“.