Customer Success Roundup for the 21st February 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CX Lead at Groove, Melissa Rosen presents the top 10 KPIs any customer-focused team should be measuring in
  • “Customer Experience Analytics: 10 Metrics to Get CX a Seat at the Table“.
• Over on the Dashly blog, Jennifer Jackson describes
  • “How to Get Your Clients Back: Why You Shouldn’t Let Go If You Love Them“.
• Susanna Nilsson from Unified Practice explains
  • “Why Customer Success Should Report to Operations“.
• Amy Grenham, Marketing Manager at Precursive, opens access to their
  • “Customer Onboarding Benchmark Survey 2020“.
• Tri Tun’s CEO, Jason Whitehead outlines
  • “4 Steps to Develop a Proactive, Confident CS Team“.
• Yup’s Jennifer Chiang joins the Helping Sells Radio Podcast this week for
  • “The Jennifer Chiang Startup Guide to Customer Success“.