Customer Success Roundup for the 21st January 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Veative Labs’ Arvind Mehrotra thinks we should be
  • “Banking on Customer Success to Drive Investor Attention“.
• Barry Devon, Co founder at Akita, shares
  • “5 Distraction Crushing Ideas for Customer Success Managers“.
• Manager, Customer Engagement Global at Citrix, Artem Gurnov looks at
  • “Building Collaboration Between Account Managers and Customer Success Managers“.
• Hacker Noon’s John Iwuozor takes a look at RevOps in
  • “Revenue Operations Are Making Businesses Stay Ahead of the Curve: See How and When to Invest in It“.
• On the Baremetrics blog, Clair Pacey dives deep with
  • “The Power of Recommendation: 3 Tips on Creating an Effective Referral Program“.
• MyCustomer.com’s Managing Editor, Neil Davey investigates a new, complimentary metric in
  • “Will NPS 3.0 Solve Net Promoter Score’s Shortcomings?“.

UPCOMING EVENTS

1. Encuentro digital Customer Success Madrid / 27th January @ 8.30 AM CET
   • Encuentro mensual informal de Customer Success Managers de cualquier nivel para conectar de forma virtual y compartir retos con un café. Learn More
2. GGR: CS Leadership Office Hours / 3rd February @ 5 PM CET
   • Connect with B2B SaaS leaders who are building and scaling Customer Success. Learn More
3. CSN Cafe Cambridge / 9th February @ 5.30 PM GMT
   • Marija Skobe-Pilley will share her experience of what makes a successful CSM. Learn More