Customer Success Roundup for the 21st May 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Insided’s Jo Johansson explores the low-touch approach to Customer Success in
  • “Defining Digital Customer Success (and How It’s Different From “Traditional” CS)“.
• Jane Courtnell from Process Street outlines
  • “How to Have a Customer Health Score Beyond Just NPS“.
• VP of Marketing at Appcues, Eric Keating, looks at how to
  • “Improve User Adoption: Understanding How to Remove Friction“.
• Head of Growth at Census, Sylvain Giuliani, explains
  • “How to Build More Complete and More Accurate User Profiles, Faster“.
• Mathew Gollow of Baremetrics lists his
  • “Top 4 Customer Segmentation Metrics“.

UPCOMING EVENTS

1. CSN Cafe ANZ / May 26th @ 8 AM AEST
   • For Customer Success Professionals of All Levels to Meet, Discuss Challenges and Share Best Practices. Learn More
2. CSN Master Class / May 26th @ 7 PM CEST
   • Toolbox on How to Engage with Silent/Dormant Customers. Learn More
3. Product and CS – Partners, or Adversaries!? / May 27th @ 5 PM PST
   • Explore the Complex Relationship Between Product Teams and CS Teams. Learn More
4. The Practical CSM Framework / June 1st @ 4 PM GMT
   • Phase 3: Onboarding. Learn More
5. How To Structure and Scale A High-Performance Customer Success Operations Team / June 2nd @ 12 PM PST
   • Learn More
6. cs4rev / June 3rd
   • [$199.99] A Conference Focussing the CS Collective on Revenue. Learn More
7. CSN Cafe Wrocław / June 10th @ 6 PM CEST
   • For Customer Success Managers of all levels to meet virtually, and discuss challenges over a coffee. Learn More
8. Chicago Customer Success — June Meet Up / June 10th @ 8 AM CDT
   • A Quantitative Approach to Customer Success with BigTime Software. Learn More
9. The Customer Conference / June 15th & 16th
   • [From $35] Independent Customer Success Conference for Tech Companies. Learn More
10. Customer Experience Management Field Guide / June 16th @ 5 PM GMT+1
    • CX Leadership: Discussing Leadership, Influence, Responsibility and Authority. Learn More