Customer Success Roundup for the 22nd April 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Customer Success Consultant, Anita Toth, shares an invaluable resource for any and all Customer Success (and Sales) teams in
  • “45 best Customer Questions for CSMs“.
• Sixteen Ventures’ Lincoln Murphy reflects on why
  • “Customers Hate These 3 Things (and How to Avoid Them)“.
• LaunchDarkly’s Nicholas Honey asks (and answers)
  • “Where Do We Start With Customer Success?“.
• On the DestinationCRM blog, Kellie Capote lists
  • “6 Steps to Launching Your Customer Health Dashboard“.
• Founder and President of McorpCX, Michael Hinshaw, reveals and expands on
  • “The Four Most Common Customer Journey Mapping Activation Gaps“.

UPCOMING EVENTS

1. How GitLab Scaled Customer Value For Long Tail Customers / 26th April @ 2 PM ET
   • When faced with a high volume of customers, how do you scale your organization’s ability to drive customer adoption. Learn More
2. SaaS Metrics Summit / 27th April
   • Make smart decisions with data-driven strategies to drive success. Learn More
3. How CS teams can more effectively leverage customer feedback / 12th May @ 11 AM EST
   • Webinar with The Customer Success Collective and Pendo. Learn More
4. CSN Cafe Cambridge / 18th May @ 5.30 BST
   • Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More
5. The Customer Conference — London / 15th & 16th June
6. Independent Customer Success event for tech and non-tech companies. Learn More