Issue 326

Customer Success Roundup for the 22nd February 2019

Feb. 22nd, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Userpilot‘s Head of Growth, Aazar Shad goes into detail on “How to Use Context-Driven Product Experiences to Drive User Adoption“.

VP of Customer Success at Typeform, David Apple talks to ‘Helping Sells Radio’ about “Why He Prioritized the ‘Customer Education’ Element of Customer Success“.

Evi Koukorempa, from social data company Socital, walks us through “How I Organize My Week as Customer Success Manager to Achieve Great Results“.

Brett Andersen, Director of Customer Success at Degreed, asks (and answers) … “What Does a Wildly Successful CSM Look Like?“.

David Power, Co-founder of Hiri, outlines how they raised their trial conversion rate from 2% to 10% in “A Novel Approach to Onboarding“.

Founder of CSM Insight, Adam Joseph chats with Bob Burke about his journey building Okta‘s Customer Success operation and life as an American in London in this episode of his Podcast “Customer Success Conversations“.

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