Customer Success Roundup for the 22nd January 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Appcues’ VP of Customer Experience, Mercer Smith-Looper, details
  • “7 Ways to Measure the Effectiveness of Your User Onboarding“.
• Andrea Web, SVP of Customer Success at Solarwinds and ForgeRock’s SVP of Operations, Tim Willey, discuss
  • “10 Rules for Defining Churn” [Video].
• Over on the Econsultancy.com blog, Nikki Gilliland shares
  • “A Day in the Life of… Hannah Herlihy Lowe, Head of Customer Success at Conjura“.
• Founder & CEO of Beyond Philosophy, Colin Shaw, shares some practical advice in
  • “5 Rules for Managing Customer Memories“.
• Matt Brady, Founder of Volley Solutions, describes what he means by
  • “Customer Success & Customer Intimacy“.
• AVP of Customer Success at Fastly, Emily Garza and Irit Eizips, CEO of CSM Practice, look to answer the question
  • “Why Should the Product Roadmap Be Influenced By Customer Success?“[Video].