Issue 326

Customer Success Roundup for the 22nd January 2021

Jan. 22nd, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Appcues’ VP of Customer Experience, Mercer Smith-Looper, details “7 Ways to Measure the Effectiveness of Your User Onboarding“.

Andrea Web, SVP of Customer Success at Solarwinds and ForgeRock’s SVP of Operations, Tim Willey, discuss “10 Rules for Defining Churn” [Video].

Over on the blog, Nikki Gilliland shares “A Day in the Life of… Hannah Herlihy Lowe, Head of Customer Success at Conjura“.

Founder & CEO of Beyond Philosophy, Colin Shaw, shares some practical advice in “5 Rules for Managing Customer Memories“.

Matt Brady, Founder of Volley Solutions, describes what he means by “Customer Success & Customer Intimacy“.

AVP of Customer Success at Fastly, Emily Garza and Irit Eizips, CEO of CSM Practice, look to answer the question “Why Should the Product Roadmap Be Influenced By Customer Success?“[Video].

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