Customer Success Roundup for the 22nd March 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Akkroo‘s Clare Knight talks about creating a culture of innovation with her customers in
  • “Is This the New Way to Think About Customer Success?“.
• Adam Joseph chats with Laura Conrady from Box about scaling customer value and adoption in the most recent podcast in his series
  • “Customer Success Conversations“.
• HubSpot‘s Meredith Hart outlines
  • “Everything You Need to Know About Monthly Recurring Revenue (MRR)“.
• Over on the ChartMogul blog, Steph Knapp dives into
  • “Churn-Informed Onboarding and Engagement Strategies“.
• CleverTap CEO Sunil Thomas takes a fresh look at customer journeys in
  • “Bringing a Paradigm Shift to Customer Lifecycle Management with RFM“.
• Richard Felix Jr, Co-Founder of Stunning.io, explains
  • “How to Get Your Saas Customers to Renew: 8 Strategies to Do Right Away“.