Customer Success Roundup for the 22nd March 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Akkroo‘s Clare Knight talks about creating a culture of innovation with her customers in “Is This the New Way to Think About Customer Success?“.

Adam Joseph chats with Laura Conrady from Box about scaling customer value and adoption in the most recent podcast in his series — “Customer Success Conversations“.

HubSpot‘s Meredith Hart outlines “Everything You Need to Know About Monthly Recurring Revenue (MRR)“.

Over on the ChartMogul blog, Steph Knapp dives into “Churn-Informed Onboarding and Engagement Strategies“.

CleverTap CEO Sunil Thomas takes a fresh look at customer journeys in “Bringing a Paradigm Shift to Customer Lifecycle Management with RFM“.

Richard Felix Jr, Co-Founder of, explains “How to Get Your Saas Customers to Renew: 8 Strategies to Do Right Away“.

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