Customer Success Roundup for the 22nd May 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Senior Manager of Customer Success at Resultados Digitais, Laryssa D’Alama, discusses
  • “Leadership in CS: Mistakes and Learnings From My Own Experience“.
• The Campaign Monitor team outlines
  • “4 Customer Retention Emails That Reduce Churn“.
• Aircall’s Ex-VP of Customer Success, Tania Kefs explains
  • “How to Ensure Your Customer Success Initiative Thrives (And Why Most Fail…)“.
• The Success League CEO, Kristen Hayer looks at
  • “Effective Management in CS (Or How NOT to Be a Micromanager)“.
• Over on Forbes.com, Michael Feindt from Blue Yonder discusses why
  • “You’re Not a SaaS Provider — You’re in Customer Success“.