Customer Success Roundup for the 22nd November 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• CEO of Close, Steli Efti, describes
  • “The Art of the Customer Visit (And Why Startups and SMBs Should Visit Their Customers)“.
• Larisa Bedgood, V12‘s VP of Marketing, looks at
  • “Email Reactivation – Strategies to Win Back Dormant Customers“.
• NS1‘s Customer Success Director, Evan Rich describes
  • “How to Engage Your Customers Without Annoying Them“.
• Jermaine Edwards looks at churn, what it is, and how to prevent it in
  • “Customer Churn and Emotional Management“.
• TechSee‘s Andrew Mort believes
  • “Customer Retention Rates Depend on Understanding These 3 Personas“.
• CEO of Brightback, Guy Marion lists his
  • “7 Customer Retention Predictions for 2020“.