Customer Success Roundup for the 23rd August 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Cobloom‘s Ryan Law details
  • “5 of the Most Revealing SaaS Customer Success Metrics“.
• Patrick Campbell, CEO at ProfitWell, goes deep on
  • “Understanding and Calculating Customer Retention Rate“.
• InnerTrends‘ Claudiu Murariu asks 5 SaaS CEOs to
  • “Stop Chasing Revenue at Any Cost“.
• Over on the OpenView Venture Partners blog, Josh Brown looks at
  • “3 Mistakes to Avoid When Onboarding Customers (And What to Do About It)“.
• Adebisi Adewusi asks (and answers)
  • “What on Earth Is Involuntary Churn and How Can You Reduce It?“.
• Nicereply‘s Jesse Short discusses the importance of
  • “Planning for Long-Term Customer Success in Early-Stage Startups“.