Customer Success Roundup for the 23rd October 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Over on the Zendesk blog, Patrick Grieve explains
  • “How to Identify and Support Your Most Valuable Customer Segments“.
• SaaStr’s Jason Lemkin advises Customer Success Managers to
  • “Pick Up The Phone. Answer the Chat. Be Present.“.
• Consultant Robbie Kellman Baxter discusses
  • “How to Build the Right Culture for Subscriptions“.
• The Customer Success Association have published a guide to help create accurate CSM job descriptions and to assist CS professionals in their career development
  • “The CSM Competency Standard: First Level“.
• Homebot’s Grant Horvath lists
  • “3 Ways to Become a Better Customer Success Manager“.
• Dominique Jackson from Baremetrics dives into
  • “Revenue Churn: How to Calculate, Track & Improve“.