Customer Success Roundup for the 24th April 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Appcues’ Katryna Balboni covers how to
  • “Improve User and Customer Retention With These 9 Quick Wins“.
• CEO at ’nuffsaid, Chris Hicken provides some good career advice to CS professionals in
  • “CSMs: Considering a Horizontal Move to Progress Your Career? Read This First“.
• SuccessHacker’s Todd Eby shares a
  • “New Resource for CS Professionals Impacted by a COVID-19 Related Layoff“.
• Patrick Flesner from LeadX Capital Partners looks at
  • “Customer Success – the Correlation Between Customer Success and Exit Valuation“.
• Chargebee’s Anirhudh Sridharan lists
  • “7 Actionable Ways to Retain Your SaaS Revenue During COVID-19“.
• Kirill Tsyganov from MHP delves into the
  • “Math Behind Customer Lifetime Value“.