Customer Success Roundup for the 24th January 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Amin Akbarpour, Customer Success Director at Persado, looks at growth options for CSMs in
  • “Onwards & Upwards: Career Options Within Customer Success“.
• Demand Curve Founder, Julian Shapiro outlines how to
  • “Decrease User Churn by Better Managing Expectations“.
• Irina Maltseva, Growth Marketing Manager at Platformly, details
  • “5 Actionable Tactics to Create Onboarding Emails That Convert“.
• TeamSupport CEO, Robert C. Johnson lists
  • “6 Simple Steps to Improve Your B2B Customer Retention“.
• LinkedIn’s Principal Economist, Guy Berger lists Customer Success as #6 in their
  • “2020 Emerging Jobs Report“.
• Aazar Ali Shad, VP of Growth at Userpilot, goes deep in his post
  • “Net Promoter Score (NPS): The Complete Guide for SaaS“.