Customer Success Roundup for the 24th July 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Mayank Jain gives a broad introduction to some key Customer Success practices in
  • “Reducing Churn – A Primer“.
• HelpCrunch’s Anastasiia Khlystova details why
  • “Correlation Between Customer Satisfaction and Retention Is Real“.
• Moveworks’ Rubab Uddin delves into the role of a CSE in
  • “Let Me Tell You About Customer Success Engineering“.
• CMO at Acquire, Sawaram Suthar covers
  • “Growth Hacking: Fuel to Your Retention Efforts“.
• For our French-speaking subscribers: Corentine Berne discusses
  • “Customer Success Manager, ce rôle clé au coeur du Digital ” with Botify’s Director of Customer Success, Alexia Ceva. [Podcast]
• Partner at Storm Ventures, Arun Penmetsa looks at
  • “Measuring Customer Success“.