Customer Success Roundup for the 24th July 2020
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
Mayank Jain gives a broad introduction to some key Customer Success practices in “Reducing Churn – A Primer“.
HelpCrunch’s Anastasiia Khlystova details why “Correlation Between Customer Satisfaction and Retention Is Real“.
Moveworks’ Rubab Uddin delves into the role of a CSE in “Let Me Tell You About Customer Success Engineering“.
CMO at Acquire, Sawaram Suthar covers “Growth Hacking: Fuel to Your Retention Efforts“.
For our French-speaking subscribers: Corentine Berne discusses “Customer Success Manager, ce rôle clé au coeur du Digital ” with Botify’s Director of Customer Success, Alexia Ceva. [Podcast]
Partner at Storm Ventures, Arun Penmetsa looks at “Measuring Customer Success“.