Customer Success Roundup for the 24th May 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Megan Macaluso from ESG joins ServiceRocket‘s ‘Helping Sells Radio’ for their latest episode entitled
  • “Customer Success Is a Hypothesis Machine” [Podcast].
• HubSolv‘s Caterina Bassano outlines
  • “3 Ways for SaaS Companies to Reduce Churn with Live Chat“.
• “Has Your NPS Program Become…Boring?”
  • If so, Lisa Abbott from Wootric shows us how to spice things up.
• Workshare‘s Chief Customer Officer, Eleanor O’Neill, talks with Jeanne Bliss about
  • “How to Build Your Customer Success Forecasting System” [Podcast].
• In an extract from his book The Mom Test, Rob Fitzpatrick gives some great advice on getting honest feedback from customers in
  • “How to Learn Insights from Customers When Everyone Is Lying to You“.
• CSM Insight‘s Adam Joseph looks at how to find out if your customer thinks your product is ‘essential’ or not in
  • “CS & The Three Little Pigs“.