Customer Success Roundup for the 25th February 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Groove’s Melissa Rosen shares her
  • “Guide to Customer Retention (Definition, Rates, Strategies & More)“.
• Senior Analyst at ChartMogul, Sid Jain asks (and answers)
  • “What Is a Good Customer Churn Rate?“.
• Mike Lee, Head of Customer Success at PublicInput, explains
  • “Why Your Next CS Hire Should be a Teacher“.
• Nicereply’s Simona Benetinová delivers a clear primer on
  • “How is NPS Calculated?“.
• On the SaaStr’s Podcast, Amanda Beaty interviews Nick Mehta about
  • “10 Things Changing Now in the World of Customer Success“.

UPCOMING EVENTS

• CSN Cafe Oslo / 7th March @ 5 PM CET
  • The theme for this month’s cafe is The Customer Journey. Learn More
• GGR: CS Ops Office Hours / 17th March @ 4 PM CET
  • This series is meant for those CS Operations Leaders who are building strategy, execution, and measurement within their customer orgs. Learn More
• The Customer Conference — Israel / 29th March
  • Largest conference in Israel fully dedicated to the international and Israeli Customer Success scene. Learn More
• CSN Cafe Cambridge / 18th May @ 5.30 BST
  • Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More