Customer Success Roundup for the 25th February 2022
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
Groove’s Melissa Rosen shares her — “Guide to Customer Retention (Definition, Rates, Strategies & More)“.
Senior Analyst at ChartMogul, Sid Jain asks (and answers) — “What Is a Good Customer Churn Rate?“.
Mike Lee, Head of Customer Success at PublicInput, explains — “Why Your Next CS Hire Should be a Teacher“.
Nicereply’s Simona Benetinová delivers a clear primer on — “How is NPS Calculated?“.
On the SaaStr’s Podcast, Amanda Beaty interviews Nick Mehta about — “10 Things Changing Now in the World of Customer Success“.
CSN Cafe Oslo / 7th March @ 5PM CET
The theme for this month’s cafe is The Customer Journey. Learn More
GGR: CS Ops Office Hours / 17th March @ 4PM CET
This series is meant for those CS Operations Leaders who are building strategy, execution, and measurement within their customer orgs. Learn More
The Customer Confrence — Israel / 29th March
Largest conference in Israel fully dedicated to the international and Israeli Customer Success scene. Learn More
CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More