Customer Success Roundup for the 25th January 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Olivia Clyde of CloudApp sits down with the Head of Customer Success at Webflow, Waldo Broodryk, to uncover
  • “4 Ways to Increase Customer Loyalty“.
• VC at Redpoint, Tomasz Tunguz answers the question
  • “How Much ARR Can a CSM Manage?“.
• Forrester’s CX Cast hosts Sam Stern and Jenny Wise hear from analyst Faith Adams about her research on trends among state-of-the-art Voice of the Customer (VoC) programs
  • “What Leading VoC Programs Get Right” [Podcast].
• Customer Success executive at Updater, Chad Horenfeldt implores readers to seek the opinions of their customers on their next project in
  • “The Customer Is Always Wronged“.
• Writing for The Success League, growth marketing expert Jeremy Gillespie explains
  • “How to Create Engaging Customer Marketing That Drives Retention“.
• SaaStr’s Jason Lemkin aims to make bad-fit customers a thing of the past with his
  • ‘5 Tips To Minimize “Churn and Burn” Behavior in Your Sales Team‘.
• Kayla Brehm of Help.com describes switching careers from teaching to becoming a CSM in
  • “5 Lessons Learned from My First Few Months as a Customer Success Manager“.
• In a guest post for the SaaStr blog, Jake Sorofman of Pendo shares
  • “5 Ways to Make Product Your New Marketing Superpower“.