Customer Success Roundup for the 25th June 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• On the Process Street blog, Jane Courtnell looks at
  • “How to Manage a Successful CS Transformation to Be More Customer-Centric“.
• Zendesk’s Emily Miels examines
  • “Customer Advocates: The Secret Ingredient to Sales and Support Success“.
• Neil Patel, Co-Founder at Neil Patel Digital takes an in-depth look at
  • “Customer Satisfaction: Benefits, Examples & Importance“.
• SaaStr CEO, Jason Lemkin, lists
  • “6 Tactics to Retain Angry Customers“.
• MetaCX Founder, Dave Duke, chats about having the right CS tools and knowledge with Mary-Beth Donovan, VP of Global Customer Success Operations, VMware
  • “Revenue Revolutionaries Podcast“.

UPCOMING EVENTS

• The Many Career Paths to and From Customer Success / June 25th @ 12 PM EST
  • An open discussion with Cybele Safadi. Learn More
• Accelerate Growth With Customer Success / June 30th @ 1 PM CST
  • How Long-Term Customers Attract New Sales Prospects. Learn More
• Chicago Customer Success – July Meet Up / July 8th @ 8 AM CDT
  • Join Karina Fochtman, (VP, Global Head of Customer Success at Allvue Systems) for a fireside chat. Learn More
• Enabling Customer Success at Global Scale / July 8th @ 1 PM CEST
  • Event by Made For. Learn More
• Innovative Trends in Customer Success At Scale / July 13th @ 9 AM PDT
  • We will talk about delivering CS value at scale. Learn More
• CSN Cafe Wroclaw / July 15th @ 7 PM CEST
  • An informal monthly catch up for Customer Success Managers of all levels to meet virtually, and discuss challenges over a coffee. Learn More
• Basic Skills for Customer Success Managers / July 20th @ 4 PM GMT
  • Data Analysis and Reporting. Learn More
• SF Customer Success Meetup – Virtual / July 21st @ 12 Noon PST
  • Topic: Complicated relationship between CS and the product. Learn More