Customer Success Roundup for the 25th October 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Wes Bush from The Product-Led Institute delivers the second instalment of his onboarding guide in
  • “The Definitive Guide to User Onboarding: Part Two“.
• Geoff Whiting shares
  • “The Ultimate Guide to Customer Success Strategies for SaaS Businesses” on the CloudApp blog.
• CleverTap CEO, Sunil Thomas reveals
  • “What I’ve Learned About Retention from 8K Global Customers“.
• Intercom‘s Customer Engagement Manager, Phil Byrne presents
  • “The Complete Guide to Onboarding Customers for Long-Term Success“.
• Neil Davey, Managing Editor at MyCustomer, shares his
  • “Voice of the Customer Buyer’s Guide: How to Buy the Best VoC Tool for Your Business“.
• PagerDuty‘s Farshad Lavassani Miraftab goes deep into the analytics in
  • “Calculating Customer Lifetime Values Using a Shifted-Beta-Geometric Model“.