Customer Success Roundup for the 25th September 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• SuccessHACKER’s Todd Eby discusses
  • “How to Manage & Maintain Your Customer Relationships“.
• Irit Eizips of CSM Practice speaks to Taylor Johnston, CS Director at Salesloft, about
  • “How to Optimize Your Renewal Process” [Video].
• Avaya’s Michael Sisselman believes the rise in AI will mean
  • “Customer Success Managers Shift from Advocacy to Forensics“.
• Warner de Jong, Data Analyst at B2C Europe, provides
  • “A Business Practical Guide on Churn Analysis for Analysts“.
• Travis Todd, CEO of SaaSync, explores
  • “Two Underappreciated MRR Growth Levers“.
• CX Expert Colin Shaw asks (and answers)
  • “What Is Customer Science? Is This the Next Wave of Change?“.