Customer Success Roundup for the 26th April 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Intercom‘s Lead Editor, Fiona Lee walks us through
  • “User Onboarding Strategies That Work – and Mistakes to Avoid“.
• Sean Lane from Drift discusses whether
  • “‘Metrics are Meaningless without Segments’ with Brett Queener, VC & Former Salesforce EVP” [Podcast].
• Sumeru (Sumo) Chatterjee from CustomerEducation.org outlines 7 questions and answers discussed at the recent Customer Success meetup in San Francisco in
  • “Where is Customer Success going over the next 5 years?“.
• Grow or Die‘s Lars Lofgren lists
  • “9 Tactics to Fix Your User Retention“.
• GetFeedback‘s Sara Staffaroni asks (and answers) the question
  • “Are Customer Satisfaction Score (CSAT) Surveys Still Relevant?“.
• Jennifer Hubauer of Userlane delves into
  • “The Truth About Re-Engaging Your Unresponsive Customers“.