Customer Success Roundup for the 26th June 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Strategic Customer Success Manager at InVision, Russ Drury details
  • “4 Laws of Customer Success“.
• Adam Faik, Product Manager at EY, describes
  • “How I Increased a Product’s Net Promoter Score (NPS) by 40 Points in 4 Months (With Templates)“.
• ‘Nuffsaid CEO, Chris Hicken challenges us in
  • “Everyone Says They Value Customer Success. These 9 Questions Verify If It’s True“.
• Freshdesk’s Sahiba Aggarwal looks at making the career move from
  • “Inside Sales to Customer Success“.
• Forbes asks members of their business council which CS KPIs are important to them and publishes their findings in
  • “Measure These 15 Customer Success Metric to Keep Clients Happy“.
• For our Portuguese readers, Resultados Digitais’ Alexandre Beirith provides some useful career advice in
  • “De Customer Success para Produto: algumas dicas para quem quer fazer essa transição“.