Issue 326

Customer Success Roundup for the 26th June 2020

Jun. 26th, 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Strategic Customer Success Manager at InVision, Russ Drury details “4 Laws of Customer Success“.

Adam Faik, Product Manager at EY, describes “How I Increased a Product’s Net Promoter Score (NPS) by 40 Points in 4 Months (With Templates)“.

‘Nuffsaid CEO, Chris Hicken challenges us in “Everyone Says They Value Customer Success. These 9 Questions Verify If It’s True“.

Freshdesk’s Sahiba Aggarwal looks at making the career move from “Inside Sales to Customer Success“.

Forbes asks members of their business council which CS KPIs are important to them and publishes their findings in “Measure These 15 Customer Success Metric to Keep Clients Happy“.

For our Portuguese readers, Resultados Digitais’ Alexandre Beirith provides some useful career advice in “De Customer Success para Produto: algumas dicas para quem quer fazer essa transição“.

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